Informational Contacts
This section provides contact information for general enquiries about this informational resource. Please note that this is an independent educational website and we are unable to assist with specific telecommunications service issues, billing enquiries, or account management matters.
Contact Information
Postal Address
5G Australia Informational Resource
Level 10, 123 George Street
Sydney NSW 2000
Australia
General Enquiries: info@5gaustralia.info
Telephone
Information Line: +61 2 9000 0000
Monday to Friday, 9:00 AM - 5:00 PM AEST
Contact Form
Use the form below for general informational enquiries about this educational resource. Please allow 3-5 business days for a response.
What We Cannot Assist With
As an independent informational resource, we are unable to provide assistance with the following matters:
- Specific telecommunications service enquiries or support
- Billing, payment, or account management issues
- Technical support for mobile devices or network services
- Coverage verification or service availability confirmation
- Plan comparisons, pricing, or purchasing advice
- Recharge or top-up transactions and enquiries
- Complaint resolution or dispute mediation
- Regulatory or legal matters related to telecommunications services
Alternative Resources
For assistance with matters outside the scope of this informational resource, please consider contacting the following organisations:
Telecommunications Regulatory Authority
Australian Communications and Media Authority (ACMA)
Website: www.acma.gov.au
Phone: 1300 850 115
Consumer Protection
Australian Competition and Consumer Commission (ACCC)
Website: www.accc.gov.au
Phone: 1300 302 502
Telecommunications Industry Ombudsman
TIO (Telecommunications Industry Ombudsman)
Website: www.tio.org.au
Phone: 1800 062 058
Australian Government Services
Australian Government
Website: www.australia.gov.au
Provides information about government services and resources